Rule to add to Favorites

  • 25 April 2023
  • 1 reply

Userlevel 4
Badge +8

When a user create device ticket, their Favorite Assets automatically show up at the top of the list and they can click it to create a ticket. Making a device a Favorite seems to be a manual process performed by the user.

We want all devices the user is an Owner of and all devices in the Room the user is associated with to show up as favorites.

Can this be done with a rule?



1 reply

Userlevel 7
Badge +12

@davecarty Idea Exchange is where I am directing you, friend. The user will still need to favorite the device. If the user is using My Classes, the devices assigned to their room will be there, but not through “New Ticket,” only within their room. They will need to select the device to submit a ticket for it. 

Looking forward to seeing it in the Exchange: