I am still kind of new to all of this, and had a few questions with rules.
- So can we force a rule to run after a ticket has already been made?
a. We have a ticket where the rule didn’t populate the subtickets, even though it is set up like every other rule we have that is working just fine at populating these. I don’t know if it just glitched and is not populating, but it would be awesome if I could force the rule to run, just to see if it would work after the ticket has been made. - Is there a way to have subtasks populate on a subticket that goes from one platform to another?
a. We have an onboarding ticket that goes from HR to Ticketing, and the subtasks that we have in the rule do not translate over into the Ticketing side. I have added them, and they still don’t show up. I didn’t know if this just isn’t actually possible, or if I am just doing it wrong.
Thank you all!