Skip to main content

I am still kind of new to all of this, and had a few questions with rules.

  1. So can we force a rule to run after a ticket has already been made?
    a. We have a ticket where the rule didn’t populate the subtickets, even though it is set up like every other rule we have that is working just fine at populating these. I don’t know if it just glitched and is not populating, but it would be awesome if I could force the rule to run, just to see if it would work after the ticket has been made.
  2. Is there a way to have subtasks populate on a subticket that goes from one platform to another?
    a. We have an onboarding ticket that goes from HR to Ticketing, and the subtasks that we have in the rule do not translate over into the Ticketing side. I have added them, and they still don’t show up. I didn’t know if this just isn’t actually possible, or if I am just doing it wrong. 

Thank you all!

@HMcCollum 7477687 eiase Thank you for bringing this to our attention. Our team is currently working on a fix for subtickets and I have added your information to our internal ticket. 

I will update you when I hear from them! 😄

@HMcCollum 7477687 eiase The subticket issue has been resolved, so your workflow above should be functional 😄 

@HMcCollum 7477687 eiase The subticket issue has been resolved, so your workflow above should be functional 😄 

Thank you so much! Will we have to reenter all the tickets for the rules to run and populate on the tickets? So far it looks like they are all still just parent tickets.

@HMcCollum 7477687 eiase I would exit out of everything, and log back in. If that does not work, you will need to go through and add the subtickets to the tickets. 

Reply


Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316