Skip to main content
Solved

Rules and filters

  • April 18, 2022
  • 1 reply
  • 110 views
shennessy
Forum|alt.badge.img+2

Is there a limit to the number of ‘or filters’ you can enter into a rule? 

I have a rule setup for emails to create tickets

In the rule using ‘or when the from email’ is equal to various email addresses. 

 

 

 

 

 

Best answer by Deborah Prosser

Hello, @shennessy! I have double checked with my team and it does not appear that there is a limit to the number of filters that can be applied to a rule. Therefore, these rules should complete but if you do end up running into any issues please put in a support ticket so they can dig deeper. Thank you for reaching out to the Community 🙂

1 reply

Deborah Prosser
Forum|alt.badge.img+16
  • Deborah Prosser
  • iiQ Community Manager
  • 272 replies
  • Answer
  • April 20, 2022

Hello, @shennessy! I have double checked with my team and it does not appear that there is a limit to the number of filters that can be applied to a rule. Therefore, these rules should complete but if you do end up running into any issues please put in a support ticket so they can dig deeper. Thank you for reaching out to the Community 🙂

Deborah Prosser - Community Manager


Terms & ConditionsCookie settingsAccessibility statement
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316