​@AWhipple This is a great question and the perfect way to start the new year! The iiQ Rules Engine is so powerful, but as you mentioned, can be complicated and confusing if not well organized. One of my recommendations is to name your rules well by being descriptive and also make sure to use initials after to ensure other iiQ Admins know which admin wrote which rule. This helps if others have questions or something else stops working, they know who to communicate with. Descriptive rule names are also helpful when using compact mode!  I also recommend keeping similar rules together. 

Also keep in mind that rules are cascading, meaning they will run from the top of the page to the bottom of the page, so order matters!

Lastly, don’t forget the ever important radio buttons: continue processing or stop processing. This goes along with the order of the rules and can be used to decide if you want a ticket to keep running through the rules or if you want it to stop looking at all other rules once that one has been completed. 

Hope this helps and would love to hear other districts chime in and share how they keep their iiQ Rule Engines squeaky clean!