For rules triggered on a schedule, is there a place that I create the schedule or is it a predetermined schedule and if so what is it?
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Rules on a Schedule, what is the schedule?
Best answer by Belcher.shane
You choose the schedule when you setup the rule. Below is one of mine:
+7You choose the schedule when you setup the rule. Below is one of mine:
Shane Belcher
Ah, that’s what I was missing, I was looking to put the schedule in at the triggers on section, and didn’t see a schedule on when, thanks.
+9Shout out to
Reesa Azar- Community Manager
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I cannot find the “send alert to team” its seems the only option under scheduling for assets is “assignee” or a single email address.
+7Do you have any teams created? If so, then I have no idea why that option wouldn’t be there.
Yep, lots of Teams. But I think options change based on they type of focus - user vs. assets for example.
+7You are right, there isn’t a team option under asset scheduling rules, I’ve done mine from Ticketing Tickets instead of Ticketing assets. Is there a reason you are scheduling the rule there instead of under tickets?
+7Understood. Well, since there are no teams on the assets side you are kind of out of luck. Being that it is a scheduled email though, it doesn’t seem like it would matter to you where the schedule resided if you still wanted to use the “send to a team option”
+16
Could still set the action “Send email to the user” and use the Specific user option. And send it to each individual team member.
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