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For rules triggered on a schedule, is there a place that I create the schedule or is it a predetermined schedule and if so what is it?

You choose the schedule when you setup the rule.  Below is one of mine:

 

 


Ah, that’s what I was missing, I was looking to put the schedule in at the triggers on section, and didn’t see a schedule on when, thanks.


Shout out to @Belcher.shane for helping @ajthumma, in addition to many other people in community!! We really appreciate you! 😀


@Belcher.shane 

I cannot find the “send alert to team” its seems the only option under scheduling for assets is “assignee” or a single email address.


@vince 

 

On mine, it is right near the top.  See below:

 

 


Here’s what I got:

 


Do you have any teams created?  If so, then I have no idea why that option wouldn’t be there. 


Yep, lots of Teams. But I think options change based on they type of focus - user vs. assets for example. 


You are right, there isn’t a team option under asset scheduling rules, I’ve done mine from Ticketing Tickets instead of Ticketing assets.  Is there a reason you are scheduling the rule there instead of under tickets?  


I did it under Assets because we do not require a ticket to get a loaner device. 


Understood.  Well, since there are no teams on the assets side you are kind of out of luck.  Being that it is a scheduled email though, it doesn’t seem like it would matter to you where the schedule resided if you still wanted to use the “send to a team option”


@vince 
Could still set the action “Send email to the user” and use the Specific user option. And send it to each individual team member. 

 

 

 


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