Solved

Rules - Subtask - trigger

  • 31 October 2023
  • 2 replies
  • 52 views

Userlevel 4
Badge +6

Is there  a way to use a Subtask in a Rule?
I’d like to have a Subtask fire off an event/webhook when the Subtask is marked as Complete.

Or should I convert that particular Subtask to a Subticket to be able to take advantage of Rules?

icon

Best answer by Kathryn Carter 2 November 2023, 14:07

View original

2 replies

Userlevel 7
Badge +13

@jo.cpa Thank you for submitting your question to our community! 😄 

Based on your workflow, I would suggest creating them as subtickets if you want to use rules. 

 

Userlevel 4
Badge +6

Hmm.  That seems tedious to need to confirm issue, add actions, Resolve ticket, etc… when all we want is to make a Subtask as complete then fire off the event/webhook.

Reply