Backstory - I created a status called “waiting on agent” I want this to be set as the status when a requestor comments on their ticket. This way the agent can see what needs to be addresses.
I have a rule that triggers on update when a requestor comments change status to waiting on agent it works for the first reply but after that the rule log says “This rule Change to waiting on agent when requestor replies has already run at …...”
Anyway to make it rerun when those conditions are meet
Best answer by bclarkView original