Is it possible to schedule when a ticket gets submitted for a custom date after creation? For example; we use a ticket template to track tasks for onboarding new hires. We often get an email about the new hires weeks or months before their start date, but the tasks only need to be done 1 week prior to the start date. So is there a way that I could create the ticket but schedule it to show up at a custom date? (Much like schedule sending an email)
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You could use the “Due Date” feature and set the date when you create the ticket. From there you can set a reminder from within the ticket, or you can create rules for the ticket based on the due date to take action on them - such as assigning them, changing their status, etc.
Thanks
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