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Scheduling 40 tickets

  • 9 January 2024
  • 4 replies
  • 44 views

Userlevel 1

Hey guys! I update about 40 servers every month. I’ve created a template and set a schedule every 30 days. I’ve read the knowledge base and created a scheduling rule as well. What I’d like is for 40 separate tickets (one for each model) to automatically generate in the ticket queue for me to close one by one as I run updates on each machine. Do I need to create 40 different templates? Any guidance is appreciated. 

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Best answer by TAnders 11 January 2024, 16:51

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4 replies

Userlevel 2
Badge +1

Would love to see this too without doing multiple schedules.

Userlevel 5
Badge +8

From all the templates and scheduling I’ve done, you need a separate template for each ticket of the same type as you’re describing, with a separate schedule. The schedule will only make a single ticket from the templates.

Userlevel 1

Thank you! 

Userlevel 7
Badge +12

@JTichavsky 433b89d creighton Thank you for submitting your question to our community! 😄 The only way currently to do that now is with separate templates.

Thank you @TAnders for coming in with that answer! 

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