Search function when creating tickets

  • 13 September 2023
  • 2 replies


Am I missing the search function on the initial ticket creation page?  Our users are getting lazy and just choose issue not listed rather than find the issue that applies to their request.  Having a search function at the beginning of the ticket creation for the 5 main categories would be very helpful.  Anyone have ideas if this isn’t an option?


Best answer by akorkishko 13 September 2023, 17:12

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2 replies

Userlevel 2
Badge +3

You have to click into the main categories to have the search bar appear. I don’t see an option to enable it on the main screen

Userlevel 7
Badge +12

@lwoods Thank you for submitting your question to our Community. 

Once you click into one of the top 5 categories, you can then search. Here is an idea that is in development and is coming soon that will make this process easier for common tickets: