Is it possible to setup quick tickets for the remote support form.
Best answer by Kathryn Carter
View originalIs it possible to setup quick tickets for the remote support form.
Best answer by Kathryn Carter
View originalFor our Remote Support Ticketing, you are only allowed to have one type of issue to be submitted via RST. Are you wanting them to log into the portal and have options to pick for a quick ticket?
Here is an idea to check out about having multiple templates for RST:
Yes, I was seeking the capability to provide parents with options to choose from. This way, they won't have to go through too many steps to submit a ticket.
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