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setup quick tickets for the remote support form

  • April 30, 2024
  • 3 replies
  • 99 views
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Is it possible to setup quick tickets for the remote support form.

Best answer by Kathryn Carter

@MStewart 580d802 montgomeryisd Thank you for submitting your question to our community! 😄

For our Remote Support Ticketing, you are only allowed to have one type of issue to be submitted via RST. Are you wanting them to log into the portal and have options to pick for a quick ticket? 

Here is an idea to check out about having multiple templates for RST: 

 

ADeLacy

3 replies

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • Answer
  • May 1, 2024

@MStewart 580d802 montgomeryisd Thank you for submitting your question to our community! 😄

For our Remote Support Ticketing, you are only allowed to have one type of issue to be submitted via RST. Are you wanting them to log into the portal and have options to pick for a quick ticket? 

Here is an idea to check out about having multiple templates for RST: 

 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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Yes, I was seeking the capability to provide parents with options to choose from. This way, they won't have to go through too many steps to submit a ticket.

Kathryn Carter
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@MStewart 580d802 montgomeryisd Then the idea linked above will be your best bet unless you give your students the capability to log into iiQ for those quick ticket options. 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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