@MStewart 580d802 montgomeryisd Thank you for submitting your question to our community!

For our Remote Support Ticketing, you are only allowed to have one type of issue to be submitted via RST. Are you wanting them to log into the portal and have options to pick for a quick ticket? 

Here is an idea to check out about having multiple templates for RST: 

Yes, I was seeking the capability to provide parents with options to choose from. This way, they won't have to go through too many steps to submit a ticket.

@MStewart 580d802 montgomeryisd Then the idea linked above will be your best bet unless you give your students the capability to log into iiQ for those quick ticket options.