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Sorting Tickets by Date Created

  • 24 August 2023
  • 3 replies
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Is it possible to sort tickets by the date they were created? One use case would be when there’s a reported issue to review the latest tickets to help determine if it’s a sitewide issue or just small scale. 

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Best answer by jclark 24 August 2023, 17:16

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Userlevel 6
Badge +12

There is! On the default views/dashboards the “Requested For” column is actually a combination of ticket data, and when you click on it to sort you can select “Sort By Submitted Date”.

Also, if you’re creating custom views, you can add that as it’s own column if you want, and you can set the default sort to be by created date as well.

There is! On the default views/dashboards the “Requested For” column is actually a combination of ticket data, and when you click on it to sort you can select “Sort By Submitted Date”.

Also, if you’re creating custom views, you can add that as it’s own column if you want, and you can set the default sort to be by created date as well.

 

That’s exactly what I needed, thank you!!

Userlevel 7
Badge +13

@CWollert 263c04e gtc Thank you for submitting your question to our Community.

Thank you @jclark16 for coming up with the answer so fast! Way to be a Community Leader! 

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