Starting today (Monday 3/20/23), email from IIQ for new tickets appears come from the ‘System Service’ account, instead of the user who submitted the ticket. It was very useful to be able to see who the ticket was from in the inbox, without opening the message. Is this a setting somewhere that can be changed back?
vs.
Looking into the back end of this, it looks like the “System Service” is triggered by a rule instead of a person.
If you do not want this to happen, you need to remove the rule and have it applied manually.
I hope this helps 
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