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Question

Sub Tasks for Sub Tickets Bug?

  • December 6, 2023
  • 7 replies
  • 71 views

davecarty
Participant
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When trying to create a sub task within a sub ticket, it will not save. Is this a bug?

See screen recording

7 replies

bclark
Mentor
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  • Mentor
  • December 6, 2023

I went to see if I had the same issue, and I actually couldn’t create a sub last on a parent ticket, let alone create one to turn it into a child ticket.


Kathryn Carter
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  • Community Manager
  • December 6, 2023

@davecarty Thank you for bringing this to our attention. I tested this on multiple sites, including your own, and was unable to reproduce it. First, see if it will work if you hit the “enter key” instead of the “enter button”’ on the screen. If you are still unable, please submit a ticket to support, including this screen recording. 


bclark
Mentor
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  • Mentor
  • December 6, 2023

Hitting the enter key worked for me. I was using the button.


Kathryn Carter
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  • Community Manager
  • December 6, 2023

Thank you for testing that @bclark 😄 @davecarty Any word on how that is working for you? 


davecarty
Participant
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  • Author
  • Participant
  • December 6, 2023

I tried another computer and it worked. Must be a caching issue on my main computer. Thanks


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Sometimes refreshing the page and doing it again fixes the issue. I see it every so often where the “confirm issue” doesn’t work.


Kathryn Carter
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  • Community Manager
  • December 6, 2023

Glad to hear it is working for you @davecarty 😃 Great suggestion @DWallis 434c1d brooklyn It happens to me all the time as well.