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Subtask Question

  • March 17, 2023
  • 2 replies
  • 248 views
nburke
Contributor
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Is there any way to make subtasks required to complete so a ticket cannot be closed without it

 

Best answer by Hannah Bailey

 

I would user subticket because these are required to be completed/resolved before the parent ticket can be resolved. 

 

Idea in idea exchange around making subTASK required: 

 

 

Nikole Burke

2 replies

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • March 20, 2023

@nburke Thank you for submitting your question. Currently, you cannot require subtasks. You can require subtickets! Here is the guide to help you with setting those up:

I hope this helps 😄

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Hannah Bailey
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  • Hannah Bailey
  • iiQ Community Manager
  • Answer
  • March 20, 2023

 

I would user subticket because these are required to be completed/resolved before the parent ticket can be resolved. 

 

Idea in idea exchange around making subTASK required: 

 

 

Hannah Bailey - Director, Customer Engagement
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