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Subticket field in the wrong order

We have a rule to create a subticket with fields from the parent ticket but they don’t show up in the order that is in the rule. Is that normal?

Best answer by Hannah Bailey

@DAdmin 3474319 kippneworleans

Based on your screenshot - are you referring to the mapped custom fields that are not showing in the order that you map them within the rule?

+18

@DAdmin 3474319 kippneworleans Thank you for submitting your question to our community! 😄

Do you have a screenshot of the rule to compare? Thanks.

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

Here is an screenshot of the ticket with the wrong order

+18

@DAdmin 3474319 kippneworleans I am going to look into your site, what module are you working in? and can I have a ticket number?

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

+17

@DAdmin 3474319 kippneworleans

Based on your screenshot - are you referring to the mapped custom fields that are not showing in the order that you map them within the rule?

Hannah Bailey - Director, Customer Engagement

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