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I am looking for some ideas on viewing subtickets in the mobile app. I love subtickets for my techs who are generally on a computer, but testing in the app for the first time has brought up a few bumps.

We are planning to launch a subticket for a door repair when a daily door sweep ticket indicates that a door is in need of maintenance (through a custom field). A campus staff member checks every door and we keep that ticket as documentation (a state requirement); then if a door is broken we auto-launch the subticket rather than have the user do double work. However, I can’t figure out how the technician can easily access the information on the parent ticket when using the app. We will currently just have them search the ticket number immediately preceding the subticket number, but I know this hive mind has ideas!

  • Am I missing a way to access the parent ticket through the subticket on the mobile app?
  • Is there a way to transfer certain information from the parent ticket to the subticket so that it is viewable in that ticket?

@ACampbell 717f23b friscoisd Thank you for submitting your question to our community! 😄

So, at this time, subtickets cannot map information from their parent ticket to the subticket. However, there is an idea exchange item submitted in which you can leave your feedback, vote, and use cases on this thread: 

 

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