Support ticket video capture??

  • 13 September 2023
  • 1 reply


What happened to video/screen capture function in support tickets? I could swear I was able to do screen captures with the support tickets and since the support tickets were merged into it’s own section I can’t use Screen/Video capture.

1 reply

Userlevel 6
Badge +10

@akorkishko Thank you for submitting your question to our community. 

Is this referring to when submitting a ticket to iiQ Support? If so, the option to capture a screenshot should still be available. Could you reply with a screenshot? 

Irs a Custom Field - did you modify your Custom Field rules for tickets? If you want it on everything, you should have a Custom Field Ticket rule for Screenshots / Video to show up on all tickets.