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Noticed an odd one, We had and agent close out a ticket. Later / Next day the survey was filled out. Our agent got an email notification about the ticket but it was not reopened, no additional comments and the ticket remained closed.

We found with some investigation that the survey completion seemed to triggered the e-mail.

Trying to see why / what might have caused this, any Ideas ?

On checks it looks like this has happened in the past to the same agent, not sure if it is happening to others / our facilities department as well yet

Adding Log to show it emailing the agent after survey. 

 

 

@ADeLacy I'm still looking into this for you, but please submit a support ticket for this so we can get this documented! Thanks! 

@Kathryn Carter I have submitted a ticket on this one for sure, sorry should have noted it here as well. The team is looking at it. 

@ADeLacy Thanks for letting me know. Do you have the ticket number? I will follow it. 

@Kathryn Carter Ticket :  3998 

 

 

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