How do I have a survey get emailed to users who put a specific ticket type a week after the ticket was resolved?
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Surveys
Best answer by Kathryn Carter
This is a great way to use your surveys! I would suggest adding a rule to the survey to send it out.
The screenshot shows to add the filters - “issue type” (or category, depending on what you want the survey to fire on) as well as the “last updated date - moving date, last week” (or adjust that as needed as well).
I hope this helps 😄
+15
This is a great way to use your surveys! I would suggest adding a rule to the survey to send it out.
The screenshot shows to add the filters - “issue type” (or category, depending on what you want the survey to fire on) as well as the “last updated date - moving date, last week” (or adjust that as needed as well).
I hope this helps 😄
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