Is there a way to see ticket density? The analytics can show me how many tickets were submitted/completed for a particular date range, but I would like to see how many tickets are submitted/completed on an hourly basis, and then be able to see that over longer periods of time. It would help to have this information be exportable to a CSV to be able to do higher level analytics. This information would be used to better understand when I need additional support on the service desk, look for trends, and possibly start predicting when we may have spikes in tickets.
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So, you can filter by how long your agents respond and/or resolve the ticket takes. However, you cannot view by hourly submissions.
This would be a great enhancement to our analytics. Please consider adding it to our idea exchange here: https://community.incidentiq.com/ideas
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