We’ve noticed that when our agents get email notifications about tickets, new tickets, updates, etc. in the fields showing the updates the text isn’t formatted with line breaks. Instead it is all put together with text wrapping. On longer tickets where there are paragraphs in the ticket is just one big wall of text making it all very hard to read.
Considering how many things IIQ does great I find it hard to believe that something as simple as properly formatting the emails is something they can’t do. Are we missing a setting or something that would resolve this?
