Ticket reporting

Happy Friday, @Rich Bykowski! I wanted to get some more information from you to make sure I provide a beneficial solution. I know you said you’ve used the Analytics Explorer. Did filtering the data within the AE not provide the info you were wanting? Can you share a little more about the specific data you are wanting to see? I am thinking custom views may be helpful to you. Once I hear more about your specific data preferences (users/assets with the most - tickets submitted, tickets resolved, in-progress, etc.) then we can share the most appropriate next steps. 

Hello @Deborah Creekmore !

 Thanks for the reply. What I am hoping is for a way to see something like the following:

 A report (or view) on users that let’s me see how many users have opened > 1 (or whatever number I choose) tickets.

 A report (or view) on assets that have had > 1 (or whatever number I choose) tickets.

 I’m trying to get some visibility on users or assets with multiple issues to help us understand if additional work needs to be done with a user to limit the issues they are having or if an asset has had multiple problems and needs to be replaced.

 I can go one by one through users and assets to see their multiple tickets, but that’s not particularly efficient, so I was hoping there was a way to do this. 

-Rich

Hello there, @Rich Bykowski! I wanted to let you know that I did not forget about you. Thank you for providing some more insight. I have taken your information to a few of my team members and am waiting on clarification. As soon as I get some info. I will update you 🙂. Have a great rest of your day!

Hello, @Rich Bykowski! The system currently cannot produce a report/view for your specific report request. This would be a great suggestion to add in our idea exchange! Here is the link: https://community.incidentiq.com/ideas

In the meantime, there is an assets custom view filter for "asset attribute" to specify if an asset "has open tickets". You could also create a view to export and sort based on user or asset to gain a visual for the amounts. I know this is not exactly what you’re looking for, but I wanted to provide some other options that could possibly be helpful for your workflow. Thank you for reaching out and please let us know if you have any questions.

Did this ever get added?  I need to run a report on my students to see which ones have broken their computers several times.

@TCARTER 573f54f otps 

That idea is still in the “Open” status.

Here is another discussion on how a district created a workaround: 
 

Can this be created yet? Its frustrating that I have to jump through hoops to generate a list (not even a clean report) for something like top 10 offenders. 

​@jchase Any updates about this idea will be on this thread linked: