how do i see the number of tickets resovled by an agent, not the number of tickets resolved by the assigned agent? I can not find a way to pul this information out of the analytics.
Solved
ticket resolved by agent other than the assigned agent
+2Best answer by Kathryn Carter
So this is an idea that is similar to what you are requesting:
+18So this is an idea that is similar to what you are requesting:
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