Ticket Rule filter for Submitted By

Question

We have an alternative program that has an employee that will be opening tickets on behalf of students with issues with their iPad. I need to create a rule that will assign the tickets to a specific team whenever this employee submits a ticket for a students iPad.

The problem I’m having is finding a filter that will pickup the submitted by. The requestor filter is looking at the “on behalf of”.

I cannot use the students location because it is there home school, not the alternative program.

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@MLocke 773d4ae eacs Thank you for submitting your question to our community!

There are actually a few ideas circling this issue since you are unable to filter by the “submitted by” users. Check out these threads:

Thanks! I’ll add my two cents and upvote it.

Reply

Kathryn Carter · Accepted Answer

@MLocke 773d4ae eacsThank you for submitting your question to our community! 😄There are actually a few ideas circling this issue since you are unable to filter by the “submitted by” users. Check out these threads:

MLocke 773d4ae eacs · Answer

Thanks! I’ll add my two cents and upvote it.

Reply

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