Ticket Status

  • 24 July 2023
  • 6 replies

Is there a way to hide some of the default workflow ticket status? There are many options we don’t need.

6 replies

Userlevel 6
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@JHaynia 557de4d mccsd Thank you for submitting your question to our Community. 

Head to Admin/Ticket status. Select the ticket status you would like to delete and then, in the top right corner, click delete! 

This should work on any status. 😄 I hope this helps

That doesn’t work for  most of them. I get this error:


Userlevel 6
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@JHaynia 557de4d mccsd Some of the pre-built ones are hard-coded into the system for rules and other hard-coded workflows. Which ones are you trying to delete, specifically? 

I was trying to remove/hide the two “from email” ones…but we will just work around them. Thank you for your reply.

We would like to delete/turn off ticket status as well.  We would like to remove Canceled and both from emails and get the same error about Workflows.  Where can you edit workflow’s or remove those? 

Userlevel 6
Badge +10

@AGodwin 5900a92 cumberland For specifics, I would suggest reaching out to your CSM to help get this situated for you 😄