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We are noticing tickets that are updated or resolved are not showing true status in the summary/list view. We have checked with 4 other agents and they are seeing the same no matter what view they are using.
Anyone else seeing this? Ex: One ticket updated and resolved at 837am but still showing up in our active/open views with waiting on requestor
Best answer by GWade
View originalSame here. We have to hit the refresh button to update the ticket changes.
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Same here. We have to hit the refresh button to update the ticket changes.
Refresh does not work for us :(
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I have added your information to our internal ticket. I will let you know when I have an update! 😄
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I have added your information to our internal ticket. I will let you know when I have an update! 😄
Just got word from support, they rebooted our server and that cleared up the issue, thanks
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