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We are noticing tickets that are updated or resolved are not showing true status in the summary/list view.   We have checked with 4 other agents and they are seeing the same no matter what view they are using.   

Anyone else seeing this?    Ex:  One ticket updated and resolved at 837am but still showing up in our active/open views with waiting on requestor

 

Same here. We have to hit the refresh button to update the ticket changes.

Same here. We have to hit the refresh button to update the ticket changes.

Refresh does not work for us :( 

I have added your information to our internal ticket. I will let you know when I have an update! 😄

@GWade @DWallis 434c1d brooklyn 

I have added your information to our internal ticket. I will let you know when I have an update! 😄

@GWade @DWallis 434c1d brooklyn 

Just got word from support, they rebooted our server and that cleared up the issue, thanks

@Kathryn Carter not sure if this affects all iiQ customers or not, but we are also seeing this as well. Resolved tickets are not dropping off of views. I’ve had a few mentions of it today, and I’m seeing it myself. I see that it was resolved for @GWade - was that a one-off resolution?

@jclark16 I will add your district to our ticket. 😄

Thank you!

Hi everyone! Our team has reported this as working! 

Happy Thursday! 😄 @jclark16 @GWade @DWallis 434c1d brooklyn 

This issue appears to have come back - at least for our district.

@jclark16 Please submit a ticket to support 😄

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