Ticket statuses

  • 18 October 2022
  • 1 reply

Currently I have an excess of systems which have been sent back to our vendor for repair.


As the “In Repair (Vendor)” status still shows up in any raw statistics (especially the Ticket Stats widget) it gives misleading information.


What is the best practice for handling devices that have been sent to a vendor for warranty repair?

1 reply

Userlevel 4
Badge +1

@Jim.Sch Hi again! I am tagging a few community members that might have some insight for you.

@Cozmo03 @Belcher.shane @davecarty @TAnders @mcsdwes @arosenbaum_iiQ @smcelmurray_iiQ Do y’all have any best practices or recommendations for @Jim.Sch ??