Solved

Ticket Template Schedules Issue

Forum|Forum|3 years ago
September 21, 2022
4 replies
115 views

+2

TLindner 238016 windhamsd
Observer

I have created a ticket template with multiple locations and have set up 4 scheduled times for ticket generation. When I hit save I get the following: Ticket priority is required in order to schedule tickets for automatic creation without user interaction. I then go into workflow details and add a ticket priority level but I still get the same message when i attempt to save. Any thoughts

Best answer by Kathryn Carter

@Dakota SDOW Please submit a ticket to support. Looks like this needs a review! 😄

+18

Kathryn Carter
Community Manager
Forum|Forum|3 years ago
September 22, 2022

@TLindner 238016 windhamsd Thank you for submitting your question. Our team is looking into this currently and I will give you an update when I have more information 😄

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

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+18

Kathryn Carter
Community Manager
Forum|Forum|3 years ago
September 26, 2022

@TLindner 238016 windhamsd Great News! This should be up and working now 😄

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

T

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+2

Dakota SDOW
Contributor
Forum|Forum|1 year ago
March 14, 2024

It looks like this issue is still persisting. We are unable to set ticket templates / schedules for multiple locations. It keeps defaulting back to a single location or removing the location entirely. We tested it and only one ticket came through after selecting 14 locations.