Question

Ticket Template Schedules Issue

  • 21 September 2022
  • 4 replies
  • 63 views

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I have created a ticket template with multiple locations and have set up 4 scheduled times for ticket generation. When I hit save I get the following: Ticket priority is required in order to schedule tickets for automatic creation without user interaction. I then go into workflow details and add a ticket priority level but I still get the same message when i attempt to save. Any thoughts


4 replies

Userlevel 7
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@TLindner 238016 windhamsd Thank you for submitting your question. Our team is looking into this currently and I will give you an update when I have more information 😄

Userlevel 7
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@TLindner 238016 windhamsd Great News! This should be up and working now 😄

Userlevel 3
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It looks like this issue is still persisting. We are unable to set ticket templates / schedules for multiple locations. It keeps defaulting back to a single location or removing the location entirely. We tested it and only one ticket came through after selecting 14 locations. 

Userlevel 7
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@Dakota SDOW Please submit a ticket to support. Looks like this needs a review! 😄

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