Hi ​@AMeyer Greendale Schools ! When I log into your site, I am seeing one Ticket Template. It may be a caching/cookies issue. Are you missing others as well?

​@Melissa_iiQ huh, that’s strange. We have 22 total templates, and a usually 4 of them are visible on the “Create ticket” dashboard. I grabbed a screenshot of part of our list. The 4 that I’ve got in the red boxes are usually visible.

The Advance Students template looks like it’s being shared with the iiQ Admin account, so maybe that’s why you see it?

Hi ​@AMeyer Greendale Schools!

When looking at your site I noticed that one of the users that one of the users that the Forgot Device Template is shared with, was part of a Permission Policy that has the Submit via Ticket Template option turned off. 

I would make sure that any of the users that have these templates shared with them, also have this turned on in whatever permission policy they belong to. That should allow them to see the templates shared with them.

​@RSeward_iiQ I always forget to look at the permissions!! I don't think any of us were making edits to those recently but that fixed it.