Hello!

We have the ability to setup agents to only view tickets assigned to them or their team, through what we called “delegated permissions”:

https://community.incidentiq.com/administration%2D114/faq%2Dhow%2Ddo%2Di%2Dallow%2Dmy%2Dfacilities%2Dtechs%2Donly%2Dto%2Dsee%2Dtickets%2Dassigned%2Dto%2Dthem%2Dnot%2Dall%2Dopen%2Dtickets%2D2207

​@CHenneke 76364f2 mvisd Just a note that with delegated permissions, users can only view tickets assigned to them or their team but will not have visibility into unassigned tickets.

​@CHenneke 76364f2 mvisd Thank you for submitting your question to our community!

Thanks ​@svanassche_iiQ2 and ​@GWeiland_IIQ for jumping in on this one. One more work around I can think of for those users to see unassigned tickets would be to create a team everyone is on and then add them to those specific teams with delegated permissions! Great collaboration and teamwork here.