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Ticket view access

Forum|Forum|10 months ago
January 22, 2025
3 replies
105 views

CHenneke 76364f2 mvisd
Observer

Hello everyone

Reaching out to see if this can be done. I would like to setup to where techs/agents can only see the unassiged and tickets assiged to them, but thats it.

TIA

Best answer by svanassche_iiQ2

Hello!

We have the ability to setup agents to only view tickets assigned to them or their team, through what we called “delegated permissions”:

https://community.incidentiq.com/administration%2D114/faq%2Dhow%2Ddo%2Di%2Dallow%2Dmy%2Dfacilities%2Dtechs%2Donly%2Dto%2Dsee%2Dtickets%2Dassigned%2Dto%2Dthem%2Dnot%2Dall%2Dopen%2Dtickets%2D2207

+7

svanassche_iiQ2
Employee
Answer
Forum|Forum|10 months ago
January 22, 2025

Hello!

We have the ability to setup agents to only view tickets assigned to them or their team, through what we called “delegated permissions”:

https://community.incidentiq.com/administration%2D114/faq%2Dhow%2Ddo%2Di%2Dallow%2Dmy%2Dfacilities%2Dtechs%2Donly%2Dto%2Dsee%2Dtickets%2Dassigned%2Dto%2Dthem%2Dnot%2Dall%2Dopen%2Dtickets%2D2207

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+7

GWeiland_IIQ
Employee
Forum|Forum|10 months ago
January 23, 2025

@CHenneke 76364f2 mvisd Just a note that with delegated permissions, users can only view tickets assigned to them or their team but will not have visibility into unassigned tickets.

Like

+18

Kathryn Carter
Community Manager
Forum|Forum|10 months ago
January 23, 2025

@CHenneke 76364f2 mvisd Thank you for submitting your question to our community! 😄

Thanks @svanassche_iiQ2 and @GWeiland_IIQ for jumping in on this one. One more work around I can think of for those users to see unassigned tickets would be to create a team everyone is on and then add them to those specific teams with delegated permissions! Great collaboration and teamwork here.

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!

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