Ticket View: Where did the updated go....

Missing here too, and I don’t see anything in Site Options or my own account settings that would have hidden it.

Edit to add: I wonder if the product update brought a bug along? I’ll put a support ticket in after lunch.

I knew something wasn’t right, thanks for pointing this out. I hope they bring back this UI feature.

Yeah feels like a very useful feature just randomly disappeared there, hopefully this isn’t a permanent change.

Glad/Sad to hear not just us.

Opening a support case also.

Keep us updated on it! I loved being able to see which tickets were most recently interacted with from my dashboard.

​@CLee 1176405 shakopee Thank you for submitting your question to our community! 😄

This is something caught by our team this morning and there is an investigation. Please submit those tickets to support so that they are able to track who is being affected by this! Thanks! 

Glad to hear it isn’t just us! I think this is the second time we have had a product update result in some UI / missing functionality.

Seems we have noticed something similar, as well. Our techs have noticed that the dashboard no longer provides relevant/helpful information that they rely on seeing. We are opening a support case, as well.

"Has anyone noticed that incident IQ dashboard has changed, before you can see the status of a ticket under each ticket, like submitted, awaiting requestor, and updated time. that way you can know the status of your tickets just by looking at the queue, but now you have to open each ticket to actually know the status." 

​@LBoyd Our team is looking into this. Please make sure all details are in the ticket to support to help us fix this issue. Thank you in advance! 😄