Anyone else experiencing issues when trying to pull up different ticket views? It doesn’t matter which view I select, it can’t load any of the items, it just spins.
I’m only seeing this issue when I try to pull up different ticket view. Asset and User Explorer are working as expected. I can even pull up the Open Tickets view, but none of my customized views will load.
Good Morning
Our team is currently investigating what could be causing this issue. Thanks for reporting this.
My custom ticket views are back to acting normal. No loading issues. Thanks for the quick response! You guys are always quick to answer and address performance issues. It’s very much appreciated!!
Reusing this post as it seems the issue is back. Custom ticket views are not loading this morning.
No status posted on status.incidentiq.com currently.
We’ve tried clearing cache and the other normal troubleshooting.
I’ve opened a support ticket. Wasn’t sure if it was specific to our site or other people experiencing this as well.
I am experiencing issues with custom fields in the assets section. Not sure if this is related. Ticket has been submitted.
Hi there
I have had an open ticket concerning this issue since 7/17
Thank you for contacting iiQ Support! I am more than happy to assist you with this concern. We apologize for any inconvenience this issue may have caused. I have confirmed that this is a known issue, and it has been escalated to our dev team. The problem is that the filter "Ticket State" with either value open/closed is causing an error that does not allow tickets to show as expected. Once our developers can investigate, I will provide you with another update. We appreciate your patience.
Thank you,
Tyrell T.
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