Question

Ticket workflow based on assigning spare

  • 10 January 2023
  • 2 replies
  • 19 views

Userlevel 1
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In our environment, we have Librarians initiate tickets and manage inventory of spares etc.

We’re looking to create a ticket workflow that does the following:

  1. Ticket gets created for student chromebook repair
  2. Librarian issues a loaner from the spare pool
  3. Ticket gets kicked off to a Tech to repair Chromebook
  4. Ticket gets kicked back off to Librarian to return the spare pool device that was issued.

Anyone have an idea if this is possible or should we change things up?


2 replies

Userlevel 4
Badge +5

Hello @Mr.Dodge, Please take a look at this idea and let me know if this is similar to what you are looking for. 

 

Userlevel 5
Badge +9

@Mr.Dodge 
Do you want a new ticket to be created for step 3? Once the librarian issues a loaner do you want another ticket created for the Chromebook that needs a repair and assigned to the Tech? 

 

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