+2Is there an option to not follow/not be listed when creating tickets on behalf of someone else?
There are many tickets I create on behalf of other people that will not become my responsibility to resolve. I don’t need to see updates. It seems like the current process is really spammy and creates quite a bit of noise.
Best answer by TAnders
The ability to bulk Unfollow tickets would be a great addition, we have technicians that move sites every so often so if there are any tickets left open that they were the original agent on, they now have to go in and manually unfollow each ticket. I will suggest this in the idea exchange.
+18Hi
I would suggest heading to your notification settings under Site Options. Those would be where you could turn off some of the email notifications that you are currently receiving.
I hope this helps 😄
+2This doesn’t really solve the issue as turning off some notifications would remove not only these but also ones that need to be seen.
+4i think that you would have to go under followers tab at bottom and remove yourself after creating the ticket. A clunky work around but should allow you to do that.
+18Hi
If that still does not do what you want, you can submit an idea into our Idea Exchange. Here is the link: https://community.incidentiq.com/ideas
+4Hi
If that still does not do what you want, you can submit an idea into our Idea Exchange. Here is the link: https://community.incidentiq.com/ideas
The only issue with that is sometimes i want to be a follower of a ticket, but not all of them i am on behalf of. its not a deal breaker for me, and i have been doing this as needed.
I also live in IIQ, so I don’t really care about email notifications as much either i just pay attention to tickets i’m assigned and or followers of.
+17
The best way right now is to manually remove yourself as a follower. Or submit this idea in our idea exchange.
There is an option in the rules engine to remove followers as well. Was trying to play around with this today for you. Think of creating a custom field and then the custom field has checked a rule that could fire to remove the follower.
A couple of issues with this… is you do not want to remove ALL followers because you want the “on behalf of” to be a follower and the agent that is assigned to the ticket. Also if you choose “remove follower” you have to identify the specific follower to remove.
Just something to think about and maybe test out.
+4
The best way right now is to manually remove yourself as a follower. Or submit this idea in our idea exchange.
There is an option in the rules engine to remove followers as well. Was trying to play around with this today for you. Think of creating a custom field and then the custom field has checked a rule that could fire to remove the follower.
A couple of issues with this… is you do not want to remove ALL followers because you want the “on behalf of” to be a follower and the agent that is assigned to the ticket. Also if you choose “remove follower” you have to identify the specific follower to remove.
Just something to think about and maybe test out.
I appreciate the response, for where we are now, ill just remove myself, that way i’m keeping other followers on etc. I appreciate the quick response though!
+15The ability to bulk Unfollow tickets would be a great addition, we have technicians that move sites every so often so if there are any tickets left open that they were the original agent on, they now have to go in and manually unfollow each ticket. I will suggest this in the idea exchange.
+17
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