Hi @Jim.Sch Thank you for submitting your question!

I would suggest heading to your notification settings under Site Options. Those would be where you could turn off some of the email notifications that you are currently receiving.

I hope this helps  

This doesn’t really solve the issue as turning off some notifications would remove not only these but also ones that need to be seen.

i think that you would have to go under followers tab at bottom and remove yourself after creating the ticket.  A clunky work around but should allow you to do that.  

Hi @Jim.Sch I have another suggestion for you. You could go to your personal settings as well to turn off of your own notifications, that would not change for everyone, only you. 

If that still does not do what you want, you can submit an idea into our Idea Exchange. Here is the link: https://community.incidentiq.com/ideas

@brett.eckler Thanks for jumping in with another great suggestion! 

The only issue with that is sometimes i want to be a follower of a ticket, but not all of them i am on behalf of.  its not a deal breaker for me, and i have been doing this as needed.  

I also live in IIQ, so I don’t really care about email notifications as much either i just pay attention to tickets i’m assigned and or followers of.  

@brett.eckler 
The best way right now is to manually remove yourself as a follower. Or submit this idea in our idea exchange. 

There is an option in the rules engine to remove followers as well. Was trying to play around with this today for you. Think of creating a custom field and then the custom field has checked a rule that could fire to remove the follower. 

A couple of issues with this… is you do not want to remove ALL followers because you want the “on behalf of” to be a follower and the agent that is assigned to the ticket. Also if you choose “remove follower” you have to identify the specific follower to remove. 

Just something to think about and maybe test out. 

 

@brett.eckler 
The best way right now is to manually remove yourself as a follower. Or submit this idea in our idea exchange. 

There is an option in the rules engine to remove followers as well. Was trying to play around with this today for you. Think of creating a custom field and then the custom field has checked a rule that could fire to remove the follower. 

A couple of issues with this… is you do not want to remove ALL followers because you want the “on behalf of” to be a follower and the agent that is assigned to the ticket. Also if you choose “remove follower” you have to identify the specific follower to remove. 

 

Just something to think about and maybe test out. 

 

 

I appreciate the response, for where we are now, ill just remove myself, that way i’m keeping other followers on etc.  I appreciate the quick response though! 

The ability to bulk Unfollow tickets would be a great addition, we have technicians that move sites every so often so if there are any tickets left open that they were the original agent on, they now have to go in and manually unfollow each ticket. I will suggest this in the idea exchange.

@TAnders - That would be a great enhancement! Thank you for submitting it to our idea exchange.