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Tickets slow to load

  • Jan 13, 2025 2:59 PM UTC
  • 6 replies
  • 144 views

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Is anyone else experiencing slow loading when opening tickets, applying shortcuts, closing tickets, etc.? When I open tickets it opens in a different view before readjusting itself, then it’s super slow or doesn’t respond at all when performing any kind of action.  

6 replies

Cozmo03
Participant
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  • Participant
  • Jan 13, 2025 3:02 PM UTC

We seem to be having the same issue, I am trying to update a rule, and it is not loading.


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  • Observer
  • Jan 13, 2025 3:04 PM UTC

Yes, we are seeing slow loading ticket operations as well.  


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  • Specialist
  • Jan 13, 2025 3:04 PM UTC

We are experiencing performance issues as well.


Kathryn Carter
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Good Morning. Our team is aware of this and is currently working on a solution. Thank you for letting us know, and I will get back to you soon with an update. The Status Page is in the process of being updated! 

If you do not already follow our status page, please subscribe! https://status.incidentiq.com/


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  • Observer
  • Jan 13, 2025 3:05 PM UTC

Same here. 


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I knew I’d jinxed it when I said things had been stable on Friday while we met with another district...