Can I set a time limit on how long a user has to reopen a ticket. We have some users reopening tickets to submit issues not related to the original ticket.
Ideally we’d like to be able to deny the ability to reopen a closed ticket after 7 days.
Time limit on reopening ticket
Userlevel 4
+6
Userlevel 6
+14
Unfortunately, there is not a way to prevent users from reopening tickets. One solution that pop in my mind would be to create a shortcut. Create the shortcut to ask the requestors to submit a new ticket and set the status back to resolved.
I am going to see if there is a way to accomplish this with the rules engine. But need to test it out. I will keep you updated.
Userlevel 6
+10
This idea stems from this original thread.
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
