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Unable to Change Location in Ticket Template

  • June 19, 2025
  • 1 reply
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MHobdy 4205000 forneyisd
Contributor
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When creating tickets using templates, I've noticed the ticket's location is automatically tied to the associated asset's location. My goal is to prevent this default behavior, allowing us to specify a different location during ticket creation. Many tasks involving software asset models take place off-site or at locations that differ from where the software is technically assigned, making this flexibility crucial.

 

Best answer by Kathryn Carter

​@MHobdy 4205000 forneyisd Thank you for submitting your question to our community! 😄

Have you looked at the “add action” location? 

This might give you more options when setting the location for multiple locations. 

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Kathryn Carter
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​@MHobdy 4205000 forneyisd Thank you for submitting your question to our community! 😄

Have you looked at the “add action” location? 

This might give you more options when setting the location for multiple locations.