@AMeyer Greendale Schools Thank you for submitting your question to our community!

What’s the ticket number?? 

@Kathryn Carter I knew I forgot something… ticket number: 12507

@AMeyer Greendale Schools What is the trigger for the Daily Loaner Rule? 

@Kathryn Carter Do you mean the tag? I don’t see a rule with that name being evaluated.

The tag is added when we use some ticket templates - I believe Forgot Device, Forgot Device 2024-25 test  and Not Charged.

No other triggers I know of.

@AMeyer Greendale Schools Not sure why I thought that was rule.

Alright so it looks like the device is now unassigned and located in the HS sparepool. 

I hit the Force Resolve ticket button and it is now resolved. I hope this helps! 

@Kathryn Carter thank you! hopefully it’s a one off.

@AMeyer Greendale Schools I hope so as well. Let me know if it happens again. 

@Kathryn Carter I just learned that another agent has a ticket in this same “limbo”. Could you force close it for us?

Should be ticket #12496

@AMeyer Greendale Schools Alright, your agent should be able to resolve the ticket now 

@Kathryn Carter thank you!! We’re good to go.

we are having similar issue with returning spares and them not unassigning the spare and keeping the ticket in limbo ticket number 154002 and153513

@richardhill Might want to submit a ticket to iiQ support for that. Were the devices assigned to agents by any chance?

no they are assigned to student at different schools 

@richardhill the devices being with agents was the only thing that might have been part of our issue.

Info for contacting iiQ support below.

Was this fixed? we are having this happen on multiple tickets at our locations as well.

@CrunchyTigerHiddenKraken You will need to submit a ticket to support to get this reported to our internal team. If it is a reoccurring issue, we will open a ticket for us to look into this. 

Thank you in advance for your assistance with this. 

​@Kathryn Carter could you work your magic on a ticket for me with this issue? I’m still waiting to hear back from iiQ support with a fix.

Ticket 13546 with asset tag 022154 needs the “return spare” button pushed please.

I’ve got 2 others but am leaving those for the dev team to look at (hopefully soon...)

​@AMeyer Greendale Schools got you! 

​@Kathryn Carter I (and my coworker) appreciate the assist. Have a great holiday!