Is there a way to share a URL for a specific ticket issue? If I want to handhold a busy school administrator to submit a VERY specific type of ticket (usually two or three clicks deep from the New ticket screen), is there a way to skip those first few steps and take them to that specific ticket type?
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This is currently not an option but I am linking an idea that is suggesting what you are wanting. Please check it out to vote and comment on the idea:
Neat idea. Not quite what I’m interested in, but with the question answered I’ll go add my own suggestion to that forum. This thread can be closed as answered.
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