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USB Webcam not working

  • November 11, 2024
  • 5 replies
  • 58 views

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Is anyone else seeing this issue where a usb webcam is not working to take a snapshot?  I have deleted cookies, restarted the browser and computer, tried a different webcam, tried a different browser, made sure that allow is set in camera settings, and it is still not working.  Any help would be much appreciated.  

 

Best answer by Kathryn Carter

@chewb That is very weird and I would suggest submitting a ticket to support on this 

 

5 replies

Kathryn Carter
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  • Community Manager
  • November 12, 2024

@chewb Thank you for submitting your question to our community! 😄 

I have been trying to replicate this issue but I have not been able to. Could it be your computer settings? Are you able to use webcams on other websites? It could be blocked to make sure hackers cannot access your screen. 


Kathryn Carter
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  • Community Manager
  • November 26, 2024

@chewb Just wanted to follow up on this thread. 😄


Kathryn Carter
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  • Community Manager
  • December 11, 2024

@chewb Following up once again! 😄


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  • Author
  • Contributor
  • December 12, 2024

It just started working one day and it is hit or miss.  It did it Tuesday, but then it cleared itself.  Not sure what’s going on.  Ive tried clearing items, different browsers and still the same result.  It doesnt happen as often, but still every once in a while.


Kathryn Carter
Forum|alt.badge.img+18
  • Community Manager
  • Answer
  • December 12, 2024

@chewb That is very weird and I would suggest submitting a ticket to support on this