Our district has a Staff Role who only has access to the Dashboard and the submenu underneath. (So, no assets, tickets, or users). We didn’t see a reason to share with them all the ticketing, assets, and user search options because we suspect some of the additional information available through those screens may be a violation of FERPA. The only other place where we can see this still being an issue is on the New Ticket request screen where all users can “Edit Requestor,” at which point, you are presented with a search user option. On this screen, you could search for any student, and see their location. Is there a way to limit this? If not, has anyone else ever raised this issue before? Do you know if iiQ has some language in an official statement available that indicates we would not be in violation of FERPA?
Best answer by Kathryn Carter
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