The “Visible to requestor” checkbox is defaulted to on when adding action items to a ticket (unless it’s a shortcut we’ve set up where we can uncheck the box). Where can I find the setting to turn this off for action items (that are not our shortcuts)?
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Hi Kathryn,
Thanks for submitting my question. I see you’ve referred me to the Default Comment Setting, but that is a little different than what I’m after. So I think mine and that topic are still being treated as two separate issues. Is that correct? Just trying to understand.
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In the attached image where I’ve picked a standard action item, the “visible to requestor” checkbox is checked automatically. I just want the option to set as a default for that box to always be unchecked. Does that option currently exist, and if so, where can I find that setting?
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