@MSantiago We deleted one of our agents/techs and we can still see the tickets. However, I could not search by the agents name since they don’t exist. I was able to search a date range and find tickets from that person that they were assigned to. Once I found one ticket that had that agent assigned, I was able to then click the “View User” button and see the other tickets assigned to that user. Not elegant but it worked.

Thank you for your quick response and help on this topic :)

@benthicmp Thank you for jumping in with that reply! I love to see out community members helping one another!!

@MSantiago Glad you got your question answered quickly!