Hi,
Is there anyway to customize the Create Ticket page for users? It’s this page. We’d like to have different options or rename them. Any help would be greatly appreciated.
+7You can rename them by going to administration and changing them in the custom names section
Shane Belcher
+3HI,
Thanks for your help. This is the section I need to change. From what I can find it’s called “Ticket Types”. It shows in Issues/Ticket Types but doesn’t give m an option to edit. It is not an option in Custom Names.
This is what I see in Custom Names. Am I missing a feature that needs to be enabled so that I can see the other options?
+7If you click on new custom name at the top right you will get the screen below. Then you can choose from the categories that are available to be changed and then give it a new name.
Shane Belcher
+7No, not that i’m aware of.
Shane Belcher
+14Reesa Azar- Community Manager
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