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When a subtask is approved used in a Rule to update a ticket

  • November 22, 2024
  • 3 replies
  • 60 views
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Is it possible to use the approval of a subtask in a Rule that would update our ticket (looking to send it to another Team when the subtask is approved).

Maybe I’m missing how to do this?
Thanks

Best answer by Kathryn Carter

​@ginger.mckenzie There is no way to trigger a rule based on a completed subtask. You could use subtickets, but this would require additional steps. I would suggest adding this as an idea to our Idea Exchange: https://community.incidentiq.com/ideas

3 replies

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • November 22, 2024

​@ginger.mckenzie Thank you for submitting your question to our community! 😄

Are you referring to completing a subtask versus approval? Are you working within Enhanced Approval Workflows? 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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We do not have Enhanced Approval Workflows.

I would like to be able to use an update rule when someone marks the subtask as complete. Is that possible?
Thanks, Ginger

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • Answer
  • December 2, 2024

​@ginger.mckenzie There is no way to trigger a rule based on a completed subtask. You could use subtickets, but this would require additional steps. I would suggest adding this as an idea to our Idea Exchange: https://community.incidentiq.com/ideas

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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