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I want to make sure I’m doing this whole survey thing correctly. We want to generate a survey for every ticket created in our district, our users don’t respond to them very often so we’re throwing a wide net. We also don’t want to send surveys to anyone in our department.

 

I have it currently set up so that every ticket that is resolved generates a survey for who the ticket was created for. My question is, if a ticket is created by the user experiencing the issue and the “On behalf of” field is blank, will the user that generated the ticket get the survey instead?

 

I am unable to check both boxes to have surveys generated for the user that creates the ticket and the user the ticket is created for. I want to make sure that if that field is not used it will go to the user generating the ticket instead.

@Zane Groven Thank you for submitting your question to our Community. 

So, you can provide filters to exclude your team if you do not want them to receive surveys. 

Then, you will be able to see the results of the surveys will be shown in the managing surveys admin tab. 

I hope this helps 😄

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